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doc: clarify triager role
highlight additional points around triager role Co-authored-by: Antoine du Hamel <duhamelantoine1995@gmail.com> PR-URL: https://github.com/nodejs/node/pull/55775 Reviewed-By: Chengzhong Wu <legendecas@gmail.com> Reviewed-By: Antoine du Hamel <duhamelantoine1995@gmail.com> Reviewed-By: Ulises Gascón <ulisesgascongonzalez@gmail.com> Reviewed-By: Rafael Gonzaga <rafael.nunu@hotmail.com> Reviewed-By: Moshe Atlow <moshe@atlow.co.il>
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@ -60,5 +60,17 @@ activities, such as applying labels and closing/reopening/assigning issues.
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For more information on the roles and permissions, see ["Permission levels for
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repositories owned by an organization"](https://docs.github.com/en/github/setting-up-and-managing-organizations-and-teams/repository-permission-levels-for-an-organization#permission-levels-for-repositories-owned-by-an-organization).
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When triagging issues and PRs:
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* Show patience and empathy, especially to first-time contributors.
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* Show no patience towards spam or troll, close the issue without interacting with it and
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report the user to the moderation repository.
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* If you're not able to reproduce an issue, leave a comment asking for more info and
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add the `needs more info` label.
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* Ideally issues should be closed only when they have been fixed or answered (and
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merged for pull requests). Closing an issue (or PR) earlier can be seen as
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dismissive from the point of view of the reporter/author.
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Always try to communicate the reason for closing the issue/PR.
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[Node.js help repository]: https://github.com/nodejs/help/issues
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[Technical Steering Committee (TSC) repository]: https://github.com/nodejs/TSC/issues
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